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A Week in the Life of Andrea
Case Study:
Understanding the impact of non financial risks of client alliance partner relationships on the business
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Goal for the week: I was working with two of the client’s organizations. This week, my goals was to ensure that the initial assessment of the non financial partner risks were identified.
Findings Apart from insights specific to each client, I gained two useful lessons. First, it’s important to understand the dynamics of the partner organizations. I spent a lot of time initially to understand where the management was coming from
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The second lesson was that even though my choices—late dinners with the client, for example—placed some demands on my personal time, they were vital to building relationships. Spending time to just talk and reflect on things other than work goes a long way toward building a great relationship.
Impact on the client study Through my work this week, I understood that understanding the dynamics of the organization and understanding their view points was key to understanding the impact of non financial risks. Through extensive interactions with the clients, I was able to ascertain the impact of non financial partner risks on my client’s business. |
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Monday
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07:00
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Flight from Budapest to Italy
I spent the flight finishing the steering committee document I’d received from the client. We needed to synthesize our analysis into our final presentation.
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12:00
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Lunch with Partner Relationship manager in Italy
I had a quick review session over lunch with the local Partner relationship manager to agree on the objectives and messages for the steering committee meeting that afternoon.
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14:00
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Steering committee meeting
My teammate and I joined the steering committee meeting with the head of the Greek organization and the country team, which included the heads of marketing, sales, and medical, and the product manager. Our discussion was in Greek, which was important because it meant the product manager owned the action plan—it wasn’t a “Haselfrë answer.” We had a good discussion around the brand plan; the country team challenged many parts of the plan, but did so constructively. The product manager was very happy and suggested dinner together after the meeting.
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20:00
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Dinner with product manager
There is a very, very strong Greek drink called ouzo. We were 15 minutes late getting into the restaurant, and when I entered I saw three or four empty ouzo glasses in front of the product manager. He insisted we join in the revelry to celebrate the successful meeting. It was close to midnight when I got to the hotel. I spent a while admiring the fantastic view of the St Peter's Basilica before heading to bed.
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Tuesday
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07:30
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Flight from Italy to Luxembourg
I spent the flight finishing the steering committee document I’d received from the client with the non financial risks. We needed to synthesize our analysis into our final presentation.
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12:00
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Lunch with Partner Relationship manager in Luxembourg
I had a quick review session over lunch with the local Partner relationship manager to agree on the objectives and messages for the steering committee meeting that afternoon.
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15:00
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Steering committee meeting
My teammate and I joined the steering committee meeting with the head of the Client organization and the country team, which included the heads of marketing, sales, and the partner relationship manager. Our discussion was in Italian, which was important because it meant the partner relationship manager owned the action plan—it wasn’t a "Haselfrë answer."
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19:00
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Walk around Luxembourg
I spent the evening walking around Luxembourg and eating at small French restaurant. The green salad and the salmon with oyster sauce went well with my chocolate mousse. I layered my night with a spectacular view of the Parliament building from my window.
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Wednesday
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09:00
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Prepare for steering committee meeting
I met with the country team and the partner relationship manager to make sure they were comfortable with what they would communicate at the steering committee. I also talked to members of the cross-functional team. It was important that we all agreed on the best way to share the action plan and our recommendations.
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11:00
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Steering committee meeting
This was a very successful meeting. The non financial risks were assessed and discussed in the meeting. The Luxembourg team members all gave their recommendations and formalized the risks.
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18:00
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Flight
Evening flight to Hungary.
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Thursday
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09:30
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Meet with team in Hungary
The partnership relationship manager, product manager, and I spent the morning preparing the presentation for the Norwegian steering committee meeting.
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11:00
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Lunch with Partner Relationship manager in Italy
I had a quick review session over lunch with the local Partner relationship manager to agree on the objectives and messages for the steering committee meeting that afternoon.
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13:00
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Steering committee meeting
While this wasn’t the most successful review of the week, we had a good discussion about the client’s non financial risks. We agreed that it needed a significant depth and a team to manage it.
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15:00
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Dinner with Hungary team
We went to a local Greek restaurant. The pita bread and the tzasiki was spectacular. I put down on more place on my list to visit – Greece.
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Friday
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07:30
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Breakfast meeting at Heroes Square
I spent the morning with my assignment manager enjoying fresh coffee and having a Friday morning meeting at Heroes Square. I look forward to these meetings. It is a great way to ease into the weekend!
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11:00
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Leadership Conference Call
Because of the client’s partners being in five different locations, the leadership call was packed with to-dos for the next week and giving the team a thumbs up on the work done this week.
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13:00
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Lunch with a friend at the Friday Farmer’s Market
I had lunch with a friend in Budapest’s market near the bridge. It is a beautiful location with the entire city getting ready for the weekend. This was a perfect end to a hectic week!
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