| DEFINE STRATEGY |
DESIGN MEASURES |
CASCADE MEASURES |
EMBED MEASUREMENT SYSTEM |
| Clear processes & objectives formulated |
“Theory of the Business” tested |
“Cascading structure” determined |
IT system linked |
| Agreement on strategy secured |
Valid reliable measures identified |
Strategy communicated |
Compliance mechanism aligned |
| The “Theory of the Business” defined |
Performance targets set |
“Cascade” leaders trained |
Marketing, distribution & other relationships linked |
| Top leadership commitment secured |
Process leaders developed |
System of measures linked |
HR system aligned |
| |
|
Measurement behaviour linked |
Governance process integrated and “Theory of the Business” refined |